Please wait while posting your review.
Thank you for your review.
We're sorry. Your review could not be submitted at this time.
Please try again later.
Erica is amazing. Always helpful, kind and professional!
I would like to comment that Erica Ordaz has been my teller for quite some time now and she is amazing. She always receives me with a warm smile, she is very professional in what she does and overall provides great customer service. She always goes the extra mile when it comes to assistance and always does it with a great attitude. I can really appreciate Erica and can honestly say she is the reason I continue to use the Moneytree as my primary source to cash my checks. - Christian H., 9/27/2018
Moneytree Response: Hi Christian, thank you for your positive review! We appreciate you choosing Moneytree to cash your checks. We're happy to hear that Erica consistently provides you with excellent customer service. We will be sure to share your positive feedback with her!
I've been a customer here for 15 years and the service is always outstanding!
I have been a Moneytree customer for close to 15 years. I’ve had bank accounts and credit union accounts, but the one constant that I have ALWAYS maintained is my use of Moneytree’s services, primarily due to the OUTSTANDING service they provide. Moneytree’s representatives are excellent, but there are none better the staff at the Palm Avenue branch. Not only do they greet me every time I enter the branch, they also are friendly, courteous and extremely efficient. I have used them for check cashing, and to send and receive funds via Western Union...all without a glitch. I couldn’t ask for anything more! - R.T. L., 8/7/2018
Moneytree Response: Wow, thanks so much for your positive review! We love hearing from our long-time Customers – thank you for choosing Moneytree to cash your checks and send Western Union transfers! We’re glad you consistently receive excellent customer service from our Palm Ave Branch Team Members, and we’ll be sure to share your positive feedback with them. See you next time!
It's a pleasure to bank with Moneytree
I’ve been coming in for several years now and I must say Erica is very personable and a pleasure to do my banking with. And she is a definite asset to Moneytree. - Martin R., 8/5/2018
Moneytree Response: Thanks for taking the time to share your feedback, Martin. We’re happy to hear that Erica makes you feel welcomed – that’s what we strive for! Thank you for choosing Moneytree. We look forward to assisting you again.
What an amazing fabulous crew.
What an amazing fabulous crew, they always help me out with whatever I need and they all always say hello the min I walk in. I leave always happy every single time i come in. They all deserve a raise. Praise is given when where its needed thank you Moneytree crew - Hector M., 5/30/2018
Moneytree Response: We love hearing that! Thanks, Hector!
I was having a rough day she managed to make it better by her kind words.
I was helped by Erica who was very pleasant and professional and even though I was having a rough day she managed to make it better by her kind words. I never do these reviews but she moved my heart enough where I wanted to let Moneytree know that you have a valuable employee in Erica. - Daniela L., 5/18/2018
Moneytree Response: Thanks for sharing your experience, Daniela! Erica will appreciate reading your kind review.
Stopped by this Moneytree to cash a modest check. Was helped by a lady named Erica. The lady in front of me was terribly rude but she handled the verbal assault wonderfully. Once the terror spewing customers were gone she greeted me pleasantly and without any indifference. She was polite, professional and respectful through the entire transaction despite how she was just treated. I was quite impressed. Don’t hesitate to go here. You will be treated well. - David, 5/15/2018
Moneytree Response: Thanks so much for taking the time to share your experience, David. Erica will appreciate your kind words.
Great service; staff are helpful and polite
Great customer service, my transaction was fast and easy. Erica was very helpful and polite! - Bianca C., 5/11/2018
Moneytree Response: That's great to hear, Bianca! Thanks for visiting our Palm Ave Branch; we look forward to assisting you again!
Fast, easy and great service
I came into the Palm Moneytree today and was greeted with a big beautiful smile from Erica. She was polite and very welcoming. My transaction went smooth and quick, like it usually does. Keep up the great work and good service. Thank you Erica. - Mike C, 5/11/2018
Moneytree Response: Thanks so much for sharing the experience you had at our Palm Ave Branch, Mike! We’re happy that Erica consistently provides great customer service, and we’ll be sure to pass your feedback on to her. We look forward to serving you again!
Erica was very rude and aggressive. She refused to provide Western Union services to my mom and sister because they walked in together to do separate transactions, Apparently that isn’t allowed. Erica then took my sisters surprised reaction personal and started acting very rude towards them causing my sister and mom to leave the location upset. When I went into the location to ask for the number to corporate she gave me the wrong numbers on purpose and proceeded to be very aggressive with me when I expressed to her she was rude for absolutely no reason and I would be filing a complaint. Worse customer service I’ve ever encountered! - J. Smith, 3/3/2018
Moneytree Response: J, thank you for taking the time to let us know about your recent experience at our Branch. Our Customer Experience Manager will be reaching out to you to better understand what happened. It’s our goal to exceed the expectations of every Customer. We hope you’ll give us an opportunity to assist you in the future!
For Your Absolutely Tremendous Super-Quick Service: You Went Above - Philip M., 12/3/2017
Carmen is nice and really helpful!!
This Moneytree has the best Services!! Carmen is nice and really helpful!! I been coming here when they first opened and I'll always come back here!! - John, 10/20/2017
SANDRA WAS SO MEAN TO ME RUDE - Erma c, 8/2/2017
Moneytree Response: We’re sorry to hear you had a frustrating experience during your recent visit. Our Customer Experience Manager will be contacting you to discuss what happened. We appreciate your business and hope you will give us a chance to serve you in the future.
I highly recommend this location.
Erica and Julio's customer service was excellent and very knowledgeable. I highly recommend this location. - Malik H., 5/7/2017
Moneytree Response: Thanks for the positive review, Malik!
I used to go to the Moneytree on Palm Ave. Erica used to be at this location. We followed her to the new location because of her and all the employees' positive, friendly and professional attitudes. It is nice when they greet you by your name each time you come in. It is a joy coming. - Olga A., 4/30/2017
Moneytree Response: Thank you for your positive review, Olga! We love hearing about Erica’s awesome service! Thank you for continuing to choose Moneytree!
This Moneytree provided awesome customer service.
This Moneytree provided awesome customer service. I do plan on visiting this store more often, thanks to Ms. Carmen, I like her professional service! Thx. - Ernesto, 4/28/2017
Moneytree Response: Just what we like to hear, thanks Ernesto!
Outstanding customer service.
Outstanding customer service. Sandra was the most helpful,friendly and truly an amazing employee. She answered all my questions I asked and she did it with a smile. Jessica was a teller in training and is doing a fabulous job. Thank you for all your help and service with a smile 😃 - Shan, 12/11/2016
Moneytree Response: Wow - thanks for the kind words, Shan! We're glad Sandra and Jessica helped you by providing outstanding customers service. We’re here anytime you need us.
Big smiles very friendly. - Fernando F., 6/17/2016
The staff is always friendly!
The staff is always friendly! - Stephanie P., 3/15/2016
Moneytree Response: Thank you for your review, Stephanie!
Awesome people working at this location
Awesome people working at this location. Sandra has the best customer services and also as her employees. Thank you for your great services. - George L., 3/3/2016
Moneytree Response: We’re happy Sandra created a positive experience for you George. Thank you for your review!
Good Morning, today I had a good rep taking care of me, Erica was very polite. - Omar L. , 1/17/2016
Moneytree Response: Thank you for sharing your experience Omar.
Erica and Carmen are so friendly and professional
I just like to thank The girls at the Palm Ave Store. Erica and Carmen are so friendly and professional. They always have a good attitude and are very beautiful. Thank for everything you do to make this a good experience - Jaime Ocampo, 1/11/2016
Moneytree Response: Thanks for sharing Jaime. We are glad we could help.
Excellent service. It's fast, friendly and all the ladies are awesome! I have been coming here for a couple of years - Maria, 11/19/2015
Moneytree Response: Thank you for being a loyal customer Maria. We appreciate your business.
Super awesome and great service
Super awesome and great service like no other. Also extremely friendly. Finally Carmen and Zochilt helped me out. They gave me tons of amazing, incredible and spectacular information on how i can get a loan .:) - Alfredo C., 11/18/2015
Moneytree Response: Thank you for your review Alfredo. We’re happy Carmen and Zochilt were able to provide you with amazing service.
Excellent customer service
Excellent customer service. Carmen, along with everyone else here was very sweet and helpful :) - Fabian Q., 9/25/2015
Moneytree Response: Thank you for your visit Fabian. We’re happy we could help.
Excellent service, they were very helpful processing my application. Great costumer service. - Domenick , 9/22/2015
Moneytree Response: Thank you for your review Domenick. We appreciate your business.
excellent service - Jose C., 9/20/2015
Moneytree Response: Thank you for your visit Jose! We appreciate your business.
Very pro staff fast and friendly thank you - Juan B., 9/16/2015
Moneytree Response: Thank you for visiting our branch Juan. We appreciate your business.
I've been coming to this Moneytree location
I've been coming to this Moneytree location a lot because I love the great customer service that everyone provides. I've never had a problem. My visits are always fast and simple. I've gotten loans and cashed checks, very fast process. - Bryan J., 9/14/2015
Moneytree Response: Thank you for choosing Moneytree, Bryan!
Very friendly and always have quick service. Sandra was nice! - Mark L., 7/2/2015
Moneytree Response: Thank you for your visit Mark. We're happy Sandra was able to provide you with speedy service.
Irene was very knowledgeable
Irene was very knowledgeable about products and services offered very convenient branch. Satisfaction because of the great customer service. - Izabella, 3/26/2015
Moneytree Response: Thank you for your review, Izabella. Providing you with excellent service starts with knowledge of our products and services. We're glad Irene was able to assist you today. Thank you visiting our branch. We appreciate your business.
I have used this place continuously
I have used this place continuously and most of the tellers know me and even though I am known, whenever I send money overseas, they always ask me if the person I am sending to is new. There is a reason for that, so I dont know why Someone has complained about being asked that question. Keep up the good work. Thanks... - Frank, 6/4/2014
Moneytree Response: Hi Frank. Thank you for your feedback. Our customers security is important to us. We ask the necessary questions to ensure your transaction is legit and handled properly. Thank you for your understanding and thank you for choosing Moneytree.
I loved this place but except today.
I loved this place but except today. The teller named Judith was very rude. She didn't say hi or hello. My mom and I are sending money to the Philippines. She asked me if the receiver is new. My answer was no. We usually just give the note with attached my phone - Marianne k., 4/26/2014
Moneytree Response: Hi Marianne. Thank you for providing your feedback. We want to provide you with the best service possible. All of our tellers are knowledgeable and can assist you with our Western Union services. If you would like, any of our team members would be willing to walk through the process with you so your transaction is successful.
love the service always welcoming thank u - Sara , 8/14/2013
Moneytree Response: Hi Sara! Thank you for your feedback. We hope we were able to exceed your expectations. Thanks you for choosing Moneytree!
Moneytree is fast, easy and friendly!
Rosemary went above and beyond to help me with everything. Moneytree is fast, easy and friendly! - Ulises C., 11/6/2012